Contact us

Do you have a question or need help? Please do not hesitate to contact us. We will get back to you as soon as possible.

Our contact details

Email: contact@joachimgarraud.com

Response time: We generally respond within 24 hours (business days)

Hours

Monday to Friday: 9:00 AM - 6:00 PM (CET)
Saturday and Sunday: Closed

Frequently asked questions

What are the delivery times?
Orders are generally shipped within 2-3 business days, except in the case of a request for a personalized dedication.

Can I return a product?
Yes, you have 14 days to return an unused product, provided it is unopened and in its original packaging. Return shipping costs remain at your expense.

How can I track my order?
You will receive an email with a Colissimo tracking number as soon as it ships.

Do you offer international delivery?
Yes, we deliver to many countries.

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